Terms and Conditions

Last updated: December 2025

Thank you for visiting www.marsdengrace.co.uk (the “Site”). These Terms & Conditions govern your use of the Site and your purchase of goods and services from Marsden Grace Interiors (“we”, “us”, “our”).

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

For information on how we collect and process personal data, please see our Privacy Policy.

If you have any questions, please contact:
tina@marsdengrace.co.uk

1. About Us


Marsden Grace Interiors Ltd
Companies House Number: 15174936.
Email: tina@marsdengrace.co.uk
Website: www.marsdengrace.co.uk
Based in London, United Kingdom

We sell made-to-order furniture, restored vintage items, ready-to-ship pieces, interior design services, upholstery, curtain-making and soft furnishings.

Our store is hosted by Squarespace, and payment processing is provided by Stripe (and PayPal/Squarespace Payments if applicable).

2. Use of the Site

By accessing the Site, you agree:

  • To use the Site for lawful purposes only

  • Not to attempt to gain unauthorised access to the Site or its systems

  • Not to use the Site for commercial resale or redistribution

  • Not to upload or transmit harmful, offensive or unlawful material

  • Not to infringe the rights of others, including intellectual property rights

We reserve the right to suspend or terminate access at any time if we believe you have breached these Terms.

While we make every effort to ensure the Site operates smoothly, we cannot guarantee uninterrupted or error-free access. You are responsible for ensuring your device is protected against viruses or malware.

3. Site Content & Product Information

We make every effort to keep information accurate and up to date. This includes:

  • Product descriptions and specifications

  • Pricing and delivery charges

  • Photographic representation of colours and materials

However:

  • Colours may vary depending on screen settings

  • Handmade, made-to-order and vintage items may show slight variations

  • Stock levels may change unexpectedly

All content is provided for general information only and may be updated without notice.

We are not responsible for the content of third-party websites linked from this Site.

4. Intellectual Property

All content on this Site — including images, designs, graphics, copy, brand assets and photography — is the property of Marsden Grace Interiors or its licensors and is protected by UK intellectual property law.

You may:

  • Print or download pages for personal, non-commercial use

  • Share content with third parties for personal use, provided you acknowledge us as the source

You may not:

  • Reproduce, distribute, adapt or store our content for commercial use

  • Use our designs, photography or branding without permission

5. Terms of Sale

By placing an order on our Site, you agree to these Terms.

5.1 Order Process

To place an order:

  1. Add items to your basket

  2. Proceed to checkout

  3. Confirm details

  4. Complete payment

You will receive an Order Confirmation Email acknowledging your order.
This is not acceptance.

Order acceptance occurs when your item is dispatched, at which point a binding contract is formed. For made-to-order or bespoke items, order acceptance may occur when production begins, even if you have not yet received a dispatch notification.

Order acceptance occurs when your item is dispatched, at which point a binding contract is formed.

We may refuse or cancel an order if:

  • A pricing or description error occurs

  • An item is out of stock

  • Payment cannot be authorised

  • The order appears to be fraudulent

  • You are purchasing as a reseller or distributor

If your order is cancelled, we will notify you as soon as possible and refund any payment taken.

6. Product Types & Conditions

6.1 Made-to-Order Items (including bespoke furniture, made-to-measure curtains, upholstery)

Made-to-order items are handmade individually for you.
This means:

  • Lead times vary (see Shipping & Delivery Policy)

  • Slight variations may occur

  • These items are non-refundable unless faulty (Consumer Rights Act 2015)

6.2 Restored Vintage and Antique Items

Vintage and antique pieces may show age-related characteristics. These are considered part of their charm and are not considered faults.

6.3 Ready-to-Ship (stock) Items

These items are available for immediate dispatch.
They are eligible for cancellation/return under standard UK consumer law unless purchased in person or customised.

7. Pricing & Availability

Prices are listed in GBP and may change without notice.

Prices include VAT where applicable.

All items are subject to availability.
If an item becomes unavailable after purchase, we will notify you and issue a refund.

8. Delivery

Delivery terms differ depending on the type of product and will be detailed at checkout. Large furniture orders include white-glove delivery to a UK mainland (England & Wales) ground-floor room unless stated otherwise.

You are responsible for ensuring that items can be delivered into your property, including checking doorways, stairwells, lifts and access routes. If delivery cannot be completed due to access issues, any redelivery or return costs will be the customer’s responsibility.

For more information, please refer to our Shipping & Delivery Policy.

9. Cancellation & Returns

9.1 Made-to-Order, Bespoke & Custom Items

These items are exempt from cancellation rights once production has begun under the Consumer Contracts Regulations (bespoke goods exemption).
They may only be returned if:

  • Faulty

  • Not as described, or

  • Damaged during delivery

Any faults or delivery damage must be reported to us within 48 hrs of delivery, in line with our Returns Policy.

9.2 Ready-to-Ship (stock)Items

You have 14 days from receipt to request a return, provided the item is unused and in its original condition.

9.3 Restored Vintage and Antique Pieces

Returns for restored vintage and antique pieces are accepted only if the item is faulty or materially misdescribed.

Any faults or delivery damage must be reported within 48 hrs of delivery.

For full details, see our Returns Policy.

10. Accuracy of Information & Errors

We reserve the right to correct any:

  • Typographical errors

  • Inaccuracies

  • Omissions

  • Pricing mistakes

We may update information without prior notice.

11. Limitation of Liability

Nothing in these Terms and Conditions limits or excludes our liability for:

  • death or personal injury caused by our negligence

  • fraud or fraudulent misrepresentation

  • any rights you are entitled to under UK consumer law

To the fullest extent permitted by law, we are not responsible for:

  • any losses that were not caused by our breach or negligence

  • any business losses (including loss of profits, revenue, contracts, data or goodwill)

  • any indirect or consequential losses

  • delays or issues caused by third-party carriers, shipping partners, or suppliers once your order has left our workshop

We only supply products for domestic and private use. If you use our products for commercial or re-sale purposes, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12. General

These Terms constitute the entire agreement between you and us.

If any provision is found unenforceable, the remainder still applies.

Failure to enforce any right does not constitute a waiver.

These Terms are governed by the laws of England and Wales, and disputes will be subject to the exclusive jurisdiction of English courts.

13. Contact Us

If you have any questions about these Terms, please contact:
tina@marsdengrace.co.uk