Privacy Policy

Last Updated: December 2025

Introduction

Marsden Grace Interiors (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you use www.marsdengrace.co.uk (the “Website”) or purchase our products and services.

We process your information in accordance with the UK General Data Protection Regulation (“GDPR”), the Data Protection Act 2018, and all applicable data protection laws.

Please read this policy carefully to understand what data we collect, how we use it, and your rights.

Who We Are


Marsden Grace Interiors Ltd
Companies House Number: 15174936.
Email: tina@marsdengrace.co.uk
Based in London, United Kingdom

We are the data controller for the purposes of this Privacy Policy.

Information We Collect

1. Website Visitor Data

Our website is hosted by Squarespace. When you visit the site, Squarespace automatically collects:

  • Your IP address

  • Browser, network and device details

  • Pages visited and actions taken

  • Referring URLs

  • Log data and security information

Squarespace uses this information to operate, secure and improve its platform. This data is analysed in a de-personalised form.

2. Customer Data (When You Make a Purchase)

When you buy something from our shop, we collect information such as:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details (for example: product type, customisation choices, measurements)

We share this information with Squarespace (our website provider) to process your order and with our payment processors (Stripe, and if applicable PayPal/Squarespace Payments).

Checkout may use the Google Places API to help auto-complete your address.

3. Email & Account Notifications

We may email you about your order or customer account. These messages may include:

  • Order confirmations

  • Shipping updates

  • Password resets

  • Account creation messages

These are transactional emails and cannot be unsubscribed from.

Squarespace sends these emails on our behalf.

4. Newsletter & Marketing Emails

If you sign up for our newsletter, we collect your name and email address.
This data is processed on the basis of Consent.

You can unsubscribe at any time by clicking the link in our emails.

5. Communications Related to Services or Commissions

If you contact us about interior design, bespoke furniture, upholstery or curtain-making services, we may collect:

  • Notes from consultations

  • Photos or measurements you provide

  • Project details needed to produce a quote or carry out the work

This data is used solely to deliver your requested service.

How We Use Your Data

We use your personal data for:

  • Processing and fulfilling orders

  • Providing design, upholstery, and bespoke furniture services

  • Managing payments and fraud checks

  • Sending essential order and account notifications

  • Responding to enquiries and customer support

  • Sending marketing emails (only with your consent)

  • Improving our website and services

  • Complying with legal and accounting obligations

Lawful Bases for Processing

We rely on the following lawful bases:

  • Performance of Contract: to process purchases, commissions and deliveries

  • Legitimate Interests: to improve our services, protect our business and prevent fraud

  • Consent: for marketing emails and newsletter sign-ups

  • Legal Obligation: for accounting, tax and compliance requirements

Third-Party Access to Data

We only share your information when necessary, including with:

  • Squarespace (website host)

  • Stripe / PayPal / Squarespace Payments (payment processors)

  • Courier or white-glove delivery teams (to deliver large furniture items)

  • Workshops or makers when required to carry out commissioned work

  • Email marketing providers (e.g., Mailchimp and Squarespace Email Campaigns)

  • Professional advisers (legal, financial, or insurance) if necessary

We never sell your data.

All third parties must comply with GDPR and treat your data securely.

Cookies

This website uses cookies. Some are essential; others are analytics cookies used only with your consent.

For details of all Squarespace cookies used, please visit:
https://support.squarespace.com/hc/en-us/articles/360001264507-The-cookies-Squarespace-uses

You can control cookies through your browser settings.

Analytics

We use Squarespace Analytics to understand website performance.
This may include:

  • Page views

  • Clicks and scrolling behaviour

  • IP address

  • Search terms

  • Device and browser information

This helps us improve the site.

Retention

We keep your personal data only as long as necessary to:

  • fulfil your order,

  • provide the requested services,

  • meet legal, tax or accounting obligations.

After this period, data may be anonymised or securely deleted.

Your Rights

You have the right to:

  • Request a copy of the personal data we hold

  • Request corrections

  • Request deletion (where appropriate)

  • Object to certain processing

  • Restrict processing

  • Withdraw consent for marketing

  • Lodge a complaint with the ICO

To exercise your rights, email: tina@marsdengrace.co.uk

ICO: https://ico.org.uk/concerns

Changes to This Policy

We may update this policy to reflect legal or operational changes.
The latest version will always be available on this page.

Contact Us

If you have any questions, please contact:
tina@marsdengrace.co.uk